Deployment & Management
Widget Messages
Complete guide to viewing, managing, and analyzing conversations in your deployed widgets
Overview
The Messages section provides you with comprehensive access to all conversations happening in your deployed widgets. This powerful feature allows you to monitor user interactions, analyze conversation patterns, and gain insights into how your AI assistant is performing in real-world scenarios.Key Features
Conversation History
View complete conversation history from all your deployed widgets
Real-Time Monitoring
Monitor live conversations as they happen across your widgets
Analytics & Insights
Analyze conversation patterns, user satisfaction, and performance metrics
Export & Reporting
Export conversation data for further analysis and reporting
Getting Started
1
Access Messages
Navigate to the Messages section in your widget dashboard
2
View Conversations
Browse through all conversations from your deployed widgets
3
Filter & Search
Use filters and search to find specific conversations or topics
Video Tutorial
Conversation Management
Viewing Conversations
- Complete History: Access all conversations from your deployed widgets
- Conversation Threads: View full conversation context and flow
Conversation Details
- Full Context: View complete conversation history and context
- Message Timestamps: See when each message was sent
Search and Filter
- Keyword Search: Search conversations by specific keywords or topics
- Date Filtering: Filter conversations by date range
- Widget Filtering: View conversations from specific widgets
- Status Filtering: Filter by conversation status or outcome
FAQ
How long are conversations stored?
How long are conversations stored?
Conversations are stored according to your data retention policy. You can configure retention periods based on your needs and compliance requirements.
Can I export conversation data?
Can I export conversation data?
Yes! You can export conversation data in various formats for analysis, reporting, or compliance purposes.
How do I filter conversations by specific criteria?
How do I filter conversations by specific criteria?
Use the search and filter options to find conversations by keywords, date range, widget, or other criteria.
Can I see real-time conversations?
Can I see real-time conversations?
Yes! You can monitor conversations as they happen in real-time through the live dashboard.
How do I use conversation data to improve my widget?
How do I use conversation data to improve my widget?
Analyze conversation patterns, identify common questions, and use insights to optimize your widget configuration and AI responses.
Is conversation data secure and private?
Is conversation data secure and private?
Yes! Conversation data is protected with enterprise-grade security measures and handled according to privacy regulations.
Troubleshooting
| Issue | Solution | Prevention |
|---|---|---|
| Conversations Not Loading | Check internet connection and refresh the page | Ensure stable internet connection |
| Search Not Working | Try different keywords or check filter settings | Use specific, relevant search terms |
| Performance Issues | Check for large data sets and optimize filters | Use appropriate filters to limit data scope |
User-Centric Approach: Use conversation data to understand and better serve your users’ needs